FAQs

Frequently Asked Questions (FAQs)

1. What is Clear Ridge Hardware?

Clear Ridge Hardware is an online hardware and garden supply store offering practical, durable tools designed for lawn care, gardening, and outdoor maintenance. We focus on products that improve comfort, efficiency, and ease of use.

2. Where is Clear Ridge Hardware located?

We are located at:
6122 W 63rd St, Chicago, Illinois 60638, United States

While we operate online, our business is proudly based in Chicago.

3. Do you ship across the United States?

Yes. We offer shipping across the United States. Shipping times may vary depending on your location and the product ordered.

4. How long does shipping take?

Most orders are processed within 1–3 business days.
Estimated delivery time is typically 5–10 business days, depending on your location and carrier.

5. How can I track my order?

Once your order has shipped, you will receive a tracking number by email. You can use this tracking number to monitor your delivery status.

6. What payment methods do you accept?

We accept all major secure payment methods available at checkout, including:

• Credit & Debit Cards

• Secure online payment gateways

All transactions are protected with industry-standard security.

7. Are your products covered by a warranty?

Many of our products include a manufacturer’s warranty. Warranty details, if applicable, are listed on the product page. If you have questions, please contact our support team.

8. What is your return policy?

We accept returns for eligible products within a specified return period, provided the item is unused and in its original packaging.
For return requests, please contact our customer support team with your order number.

9. What should I do if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will work quickly to resolve the issue with a replacement or refund.

10. Can I cancel or change my order after placing it?

Orders can only be modified or canceled before they are shipped. Please contact us as soon as possible after placing your order.

11. Are your garden tools suitable for beginners?

Yes. Our products are designed for both beginners and experienced users, focusing on comfort, ease of use, and reliable performance.

12. How can I contact Clear Ridge Hardware?

You can reach our customer support team through the Contact Us page on our website. We aim to respond to all inquiries as quickly as possible.

13. Do you offer bulk or wholesale pricing?

At this time, we primarily serve retail customers. For bulk or special orders, please contact us directly to discuss availability.

14. Is my personal information safe?

Yes. We take privacy and security seriously. Your personal information is protected and used only to process orders and provide customer support.

15. Why choose Clear Ridge Hardware?

Customers choose us for:

• Quality, practical garden & hardware tools

• Competitive pricing

• Secure online shopping

• Reliable customer support

• Commitment to customer satisfaction

   

   

  CONTACT INFORMATION:

  Store Name: Clear Ridge Hardware

  Phone number: +1 2622019016

  Email: contact@clearridge.store

  Physical address: 6122 W 63rd St, Chicago, Illinois 60638, United States